General Terms and Conditions of Sale

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These General Terms and Conditions of Sale govern the relationship between L&L Retraite en Silence and its customers.

Retraite en Silence is located at 189 Route de la Croix de Cubières, 09130 Durfort, France. Our SIRET number is 992 013 862. The best way to contact us is by email at contact@retraite-en-silence.eu

Reservations and Orders

Any order implies unconditional acceptance of these Terms and Conditions as well as the payment and cancellation conditions. An order only becomes final after written confirmation by the seller.

Prices

All prices are expressed in euros (€). They are stated excluding VAT. The prices shown are indicative. As each stay can be personalized, a tailor-made quotation will be prepared for each stay.

When purchasing goods, any delivery costs will be stated separately.

Payment

Payment is due upon reservation or order, unless otherwise agreed in writing. Accepted methods of payment are: bank transfer, cash, and digital payment via a banking application.

The payment conditions can be consulted in the payment and cancellation conditions.

Late Payment

In the event of late payment, late payment interest and debt recovery costs may be charged in accordance with French law. We also reserve the right to cancel your reservation, without you being entitled to recover from us any transport costs or other expenses already incurred.

Silence and Code of Conduct Clause

The participant undertakes to respect the periods of silence, the group rules, the privacy of the other participants, and the instructions of the facilitators. In the event of seriously disruptive, aggressive or unsafe behaviour, the organizer may exclude a participant from further participation without any right to reimbursement.

The use of alcohol, drugs, tobacco and vaping products is prohibited in and around the retreat premises.

Participants must be at least 21 years of age.

If a participant is under the care of a psychiatrist or psychologist, Retraite en Silence reserves the right, where considered necessary to ensure safe participation, to request written confirmation from the treating healthcare professional that participation in the retreat is appropriate.

The organizer reserves the right to refuse a registration if it is reasonably considered that participation may endanger the safety or the proper conduct of the retreat.

Delivery

Delivery times are provided for information purposes only. A reasonable delay shall not entitle the customer to compensation, except where otherwise provided by law.

We reserve the right to make reasonable changes to the programme, facilitators, schedule or venue if circumstances make this necessary, provided that the overall nature of the retreat remains unchanged.

If exceptional circumstances so require, we reserve the right to cancel a booked stay. In such a case, any amounts already paid relating to the stay will be refunded.

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Goods: Consumers have a 14-day right of withdrawal in accordance with French consumer protection legislation, subject to the statutory exceptions.

Services: Please refer to the payment and cancellation conditions.

Warranty

The activities offered are intended to promote well-being and personal development. They do not constitute medical treatment, therapy or psychological counselling.

The participant acknowledges that participation is voluntary and that the activities offered are intended for relaxation, meditation and personal development. They do not replace medical, psychological or psychiatric treatment.

Liability

The organizer shall not be liable for accidents. Each participant remains responsible for his or her own health condition and behaviour during the stay. The participant undertakes to disclose any relevant medical information. The organizer may only be held liable in the event of proven fault.

Theft of personal belongings: Participants remain solely responsible for their personal belongings. Valuable items should not be left unattended. Except in cases of proven gross negligence or serious fault on the part of the organizer, the organizer shall not be held liable for the loss, theft or damage of personal property.

Insurance

Each participant is requested to have personal third-party liability insurance as well as insurance covering medical expenses, accidents and cancellation. Medical expenses, repatriation costs and any other personal expenses remain the responsibility of the participant.

Health Declaration

The participant declares that he or she is physically and mentally fit to participate in the activities offered. The participant shall inform the organizer in advance of any medical, psychological or physical limitations that may be relevant. The retreat does not constitute medical, psychiatric or therapeutic treatment.

The participant remains responsible for taking his or her own medication.

In the event of a medical emergency during the retreat, the organiser is authorised to contact the appropriate emergency services.

Force Majeure

The organizer shall not be liable for any failure to perform its obligations due to force majeure. Force majeure includes, but is not limited to, natural disasters, fire, pandemics, government measures, strikes, severe weather conditions, illness of essential facilitators, or any other circumstances beyond the organizer’s reasonable control. In such cases, the retreat may be postponed or cancelled.

Complaints procedure – Applicable Law and Disputes

Any complaints should preferably be submitted in writing within eight days after the end of the retreat.

All agreements shall be governed exclusively by French law. Any disputes shall be submitted to the competent courts in accordance with French law.

Privacy (GDPR)

Please refer to our Privacy and Cookie Policy.

You can preferably contact us by email at the following address contact@retraite-en-silence.eu